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​​Via Don G. Morosini 64

​80046 San Giorgio a Cremano NA


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PAYMENT METHODS

Buy our products in complete safety. Choose your payment method from those available below.

MARK ON DELIVERY

Cash on delivery. Receive your order and pay the amount directly to the courier.

Only available in Italy 

Cost + €5.00

BANK TRANSFER

Secure payment via bank transfer. The service is free.

CREDIT CARD

Secure payment via credit card of the VISA, MASTERCARD, V PAY, MAESTRO, VISA ELECTRON, NEXI PAY circuits. The service is free.

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SHIPPING METHOD

Shipping throughout the Italian national territory with SDA courier at a cost of €5.00 for all orders.


SHIPPING, DELIVERY AND RETURNS


1. Delivery of goods and acceptance

The shipment is carried out by “Doro Anya” as owner of the website www.doroanya.com. From the moment the consumer receives the order confirmation email, four days will pass before being able to entrust the purchased product to the courier.

Doro Anya will communicate by e-mail the departure of the shipment to the address provided by the customer.

In the event of failure to execute the order by the seller, due to any unavailability, even temporary, of the purchased product, the seller will provide written communication to the buyer in the same way and will refund any sums already paid to him for the payment of the order. product.

2. Costs, duties and taxes

The price of the products is that indicated on the site at the time the purchaser places the order. Prices include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable).

Shipping costs and payment methods will be indicated when placing the order.

3. Right of withdrawal and refund

The consumer is granted the right to withdraw from the contract concluded pursuant to these general conditions of sale, without any penalty, within 14 (fourteen) calendar days from delivery of the product or, in the case of purchase of multiple products delivered separately with a single order, since the last product was delivered.

To exercise the right of withdrawal, you must print and fill in the document at this link "RETURN DOCUMENT"

and send the products to the following address: Via Don Giuseppe Morosini 64, - 80046 San Giorgio a Cremano, NA, inserting the completed return document and a sheet with the following data inside the package:

FIRST NAME

SURNAME

ORDER NUMBER

REASON FOR RETURN

IBAN (if cash on delivery was chosen as the payment method at the time of purchase.)

Returns communicated or sent back late, or returns of products that are not in the same condition in which they were sent, will be refused.

ATTENTION:

IT IS NOT POSSIBLE TO MAKE RETURNS OF CUSTOMIZED OR CUSTOM-MADE PRODUCTS ACCORDING TO THE CUSTOMER'S INFORMATION.

IMPORTANT:

In the event of a return, shipping costs are not refundable, only the value of the products will be refunded.

The risks and direct costs of returning the products will be borne by the consumer.

4. Refund

In the event that the product is returned because it was received damaged, Doro Anya will verify the actual damage to the product before refunding the amount paid by the customer.

If the returned goods are worn, damaged (for example with signs of wear, abrasion, scratches, deformations, etc.), not complete with all their elements and accessories, the original packaging and packaging and the guarantee certificate, where present, Doro Anya reserves the right not to proceed with the refund.

In case of withdrawal, Doro Anya will ONLY refund payments received within 14 (fourteen) days from the moment in which it is informed of the consumer's decision to withdraw from the contract, without prejudice to the right to withhold the reimbursement until receipt of the returned goods and after verification of the itself. These refunds will be made using the same payment method used at the time of purchase by the consumer in the case of advance payment via PayPal or credit card, while they will be credited via bank transfer with the IBAN previously communicated by the consumer in the case of cash on delivery, unless the consumer does not request a refund with a different means of credit or wants to receive a promotional code for the refund amount to be used within 30 days.